Frequently Asked Questions (FAQ)

Q. How do I place my order?

Click on the product you want to buy.
Click on “Add To Basket” option.
You can add multiple product on the basket by opening different product and add it to the basket.
After that click “Basket” on the menu bar.
Scroll down and click “Checkout”.
Fill all the billing detail and check Order detail (including total cost).
Click on the “Place Order” button below the form.
Hence, you order is placed and you will get a confirmation email of your order detail.
You can receive your order in Cash On Delivery(COD) method (COD order limit below Rs.10000/-, if Order limit above Rs.10000/- you can pay through Bank Transfer)

Q. How do I cancel an order on Saamaan.PK

A. To cancel your order Login in to your account. For the guest users they can WhatsApp during office hours to cancel their orders. You can also cancel order during the final confirmation call.

Q. What is your returns policy?

A. For return policy visit the “Return Policy” form.

Q. What is your refund policy?

A. For refund policy visit the “Refund policy” form.

Q. What is your shipping cost?

A. Nowadays We Offer Flate Rate Rs 200/-

Q. Which service you use for shipping?

A. We use “Leopards Courier Services” for shipping.

Q. What is your time to deliver?

A. We deliver in 2-5 working days after confirmation call.

Q. How to order an out of stock product?

A. You can pre-order any product that is out of stock by contacting us through whatsapp or email.

Q. How to get free shipping on my order?

A. Over Rs.3000/- shopping there is a option you select “FREE SHIPPING”

Q. Is ordering online secure?
A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the mpstore.pk, please feel free to e-mail us at support@mpstore.pk